Frequently Asked Questions
Everything you need to know about your Collins Debden experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unpersonalized items. Products must be returned in their original packaging with all tags attached to be eligible for a full refund.
Can I personalize my diary or planner?
Yes, we offer premium embossing services for many of our collections. You can add initials or names in various foil colors directly on the product page before adding the item to your cart.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are your paper products sustainably sourced?
Sustainability is core to our brand. The majority of our diaries and notebooks are produced using FSC-certified paper, ensuring that the materials come from responsibly managed forests.
How can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.